sosho

Privacy Policy

Last updated on: Feb 5, 2025

Welcome! We are Sosho, a brand built on creator innovation, driving retail sales by uniting brands, creators and consumers through the power of distributed original content. The Platform and all its derivatives are owned and operated by Octowit AI Private Limited (the “Company” or “Sosho”). The terms “we,” “our,” “ours,” and “us” used below refer to the Company.

This Privacy Policy explains how Sosho collects, uses, discloses and otherwise processes personal information (as defined below) in connection with our Sosho-branded services and network of websites, related content, platforms, services, products, applications, and events we provide (collectively, the “Services”). This Privacy Policy does not address our privacy practices relating to job applicants, employees and other personnel. Supplemental privacy policies may be available to you depending on your additional relationship with us, for example as a Creator or Brand.

1. Definition of Personal Information

When we use the term “personal information” in this Sosho Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. It does not include aggregated or de-identified information that is maintained in a form that is not reasonably capable of being associated with or linked to you.

We collect personal information in different ways:

  1. Automatically when you interact with our Services.

  2. Directly from you when you provide it to us (e.g., account registration).

  3. From other sources and third parties (e.g., partners, social networks).

In general, personal data collected and processed under this policy is hosted on servers located in India. We take steps to ensure that the data we collect under this privacy policy is processed according to the provisions of this policy and the requirements of applicable laws of India.

2. Personal Information Collected from Visitors and Account Holders

We may collect personal information submitted to us by you when you visit our Services or hold an account, including:

  • Inquiry Information: Information you provide in custom messages sent through forms or other contact methods on our Services.

  • Contact, Registration, and Account Information: Email address, username, profile information, phone number, account balances, payment and purchase history, and any other information you choose to provide. (Note: We utilize a third-party provider to process payments on our behalf and do not accept payment directly through our Services.)

  • Purchasing or Consuming Information: Records of products or services purchased, obtained, or considered, and other purchasing histories or tendencies. If you allow us access to your camera roll for certain features, we may obtain your saved images (e.g., screenshots taken of products on our Services).

  • Online Marketplace and Community-Related Information: Username, photo, location, social media profiles, company name, areas of expertise and interests.

  • Survey Information: Responses and any additional content you provide when completing surveys or testimonials.

  • Event Information: Registration details, attendee badge information, and contact information when you attend our events.

3. Personal Information Automatically Collected

Like most digital platforms, we and our third-party providers automatically collect certain information from your device, browsing actions, and site usage patterns when you interact with our Services. This may include:

  • Log Data: IP address, operating system, browser type, browser ID, the URL entered and referring page/campaign, date/time of visit, time spent on our Services, and any errors that occurred.

  • Analytics Data: The path you take through our Services (e.g., navigation), usage, and activity on our Services.

  • Location Data: General geographic location based on log data.

We may also automatically collect data when you shop using our Services. This includes data on the products you purchased through affiliate links or other tracking technology, and data from other sites you visit or apps on your device. We track:

  • Online purchases, visits, interactions with creators, screenshots, likes, visits to “Discover,” “Wish List,” “Feed,” or any other tabs/features of the Services.

  • Ads served to you, ad engagement (e.g., impressions, clicks), and purchase data.

We and our third-party providers may use cookies, web beacons, pixels, embedded scripts, and similar technologies (collectively, “cookies”) to automatically collect this personal information.

4. Personal Information Collected from Third Parties

We also obtain personal information from third parties, which we may combine with information collected either automatically or directly from you. These sources include:

  • Your Contacts: If someone shares an invite or image with you via email or text, we may receive your information from them.

  • Creators: If you engage with individuals or entities with whom we partner (collectively “creators”), they may share your information with us.

  • Business Partners: Companies offering co-branded or private-labeled websites or products/services via our Services may share information with us.

  • Social Network Sites (SNS): When you interact with our Services through various SNS (e.g., log in via SNS, “like” or click links), we may receive some information (e.g., name, gender, date of birth, location, interests) that you permit the SNS to share. We also collect data on how you interact with our Services on SNS.

  • Service Providers: Survey and marketing providers may collect personal information on our behalf and share it with us.

  • Information Providers: We may obtain updated contact information or other data to correct or supplement our records.

  • Publicly Available Sources: We collect personal information from public records or resources to contact individuals, send materials, or personalize and improve our Services.

5. Requesting Data Deletion

If you wish to request deletion of your personal data from our platform, follow these steps:

  1. Log in to your Facebook profile.

  2. Navigate to Settings & Privacy > Settings > Apps and Websites.

  3. Select Sosho under Apps and Websites.

  4. Click “Send request” to submit a data deletion request.

Alternatively, you can email contact@sosho.com with the subject “Personal Data Deletion Request.”

Upon submission of your request, our system will record it for processing. We will take necessary actions to delete your data within 60 days of your request, in accordance with this Privacy Policy.

6. Data Use

We use the information we collect to provide relevant, useful, and customized Services (often at no cost to you). We may use your information to:

  • Operate, maintain, and provide our Services, features, and functionality.

  • Help you quickly find information and avoid repeat data entry.

  • Administer and improve the quality and design of our Services.

  • Provide customized content and services, including advertising, promotional information, targeted/retargeted ads, and cross-app/cross-site functionality.

  • Market and promote our Services to you and others.

  • Diagnose and correct problems with our Services.

  • Manage commissions, processing, payments, and reports.

  • Develop new features, functionality, and services.

  • Communicate with you (e.g., emails regarding products or services you may like).

  • Provide customer support.

  • Create device fingerprints and profiles to understand relationships among different browsers/devices.

  • Create consumer profiles by combining information from various Sosho services or Sosho partners.

  • Perform research and analysis on usage of our Services.

  • Manage your account and our day-to-day operations.

  • Request completion of surveys or feedback about our Services.

  • Protect the safety, security, and integrity of our Services, property, rights, and personal safety of Sosho, our users, or others.

  • Defend, protect, or enforce our rights or applicable agreements.

  • Prevent, investigate, or provide notice of fraud or unlawful activity.

  • Comply with legal obligations.

7. Data Sharing and Disclosure

We may disclose personal information in the following ways:

  • Affiliates: We may share with companies owned or controlled by Sosho, including subsidiaries or our holding company.

  • Brand Business Partners, Creators, and API Developers: We may provide information (e.g., anonymized geo-location data, purchased items, amounts) to retailers, advertisers, creators, or third-party APIs to improve or offer our Services.

  • Survey Providers: We share data with third parties assisting in delivering or processing our surveys.

  • Marketing Providers: We share data with marketing providers to communicate about our Services.

  • Ad Networks and Advertising Partners: Third-party ad networks collect data via cookies or similar technologies to deliver targeted ads and analytics across websites/apps.

  • Customer Service and Communication Providers: We share data with service providers that help us respond to inquiries and provide customer support.

  • Other Service Providers: We engage third parties to perform hosting, IT, payment processing, analytics, and other administrative tasks on our behalf.

  • Business Transaction or Reorganization: Personal information may be disclosed during or in connection with mergers, acquisitions, financing, bankruptcy, or asset sales.

  • Legal Obligations and Rights: We may disclose personal information to legal advisors, law enforcement, or others to comply with the law, protect rights and property, prevent fraud, or address security issues.

  • Otherwise With Consent or Direction: For example, with your consent, we may post a testimonial on our Services.

8. Personal Data Protection

We have implemented appropriate security measures to protect your personal data. Third parties process your personal data only under our instructions and are obligated to treat the data confidentially and keep it secure.

We limit access to your personal data to employees, agents, contractors, and other third parties with a business need to know. They process your data according to our instructions and are subject to a duty of confidentiality. We also have protocols to handle any suspected breach of your personal data and will notify you and any applicable regulator if required by law.

9. Grievance Officer

We have nominated [Name/Title, e.g., Mr. Shaurya Gupta] as our Grievance Officer. You may contact the Grievance Officer with any grievances, questions, or concerns regarding the processing and use of your personal information. The Grievance Officer can be reached at:

Email: contact@sosho.com

We encourage you to email for the swiftest response and the most efficient resolution of your grievance.

10. Updates to this Policy

We may update this Sosho Privacy Policy from time to time. When we make changes, we will update the “last modified” date at the beginning of this Privacy Policy. If changes are material, we will notify individuals by email (to their registered email address), by prominent posting on our Services, or via other communication channels as required by law. All changes take effect on the date of publication unless otherwise stated.